Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your Product, you may be eligible to return it under the following conditions: (a) The Product is in its original condition, unused, and undamaged. (b) The return request is initiated within the specified time frame from the date of purchase. (c) The Product is eligible for return based on any specific exclusions mentioned in this policy or as communicated during the purchase.

To initiate a return, please follow these steps: (a) Contact our customer support within the designated return period and provide the necessary details, including your order number, Product information, and reason for the return. (b) Our customer support team will guide you through the return process, provide you with any required return authorization or shipping labels, and address any additional queries you may have. (c) Carefully package the Product to be returned, ensuring it is protected during transit. (d) Ship the Product back to the designated return address within the specified time frame, using a reputable shipping carrier and a traceable method. (e) Once the returned Product is received and inspected by our team, we will process the refund or exchange, as per your preference and the availability of the Product. 

Return Period

The return time frame varies depending on the type of Product and any specific guidelines mentioned during the purchase process. Generally, returns must be initiated within fourteen (14) days from the date of purchase. Please check your order confirmation or contact our customer support for specific return time frame details.

Refund

If the returned Product meets the eligibility criteria, a refund will be processed using the original payment method used during the purchase. Please note that any shipping charges, taxes, or duties paid at the time of purchase may not be refundable, depending on the applicable regulations.

Exchanges

In the case of eligible Product returns, you may choose to exchange the Product for an alternative item of equal or lesser value, subject to availability. If the desired item is of higher value, you will be required to pay the price difference.

Return Shipping Costs

Unless otherwise specified or in cases of damaged or incorrect Products, return shipping costs are the responsibility of the customer. We recommend using a reputable shipping carrier with tracking capabilities to ensure the safe return of the Product.

Determination

In determining the interpretation of this return policy, eligibility of exchange or refund of any Products and any disputes between us and you in relation thereto, we reserve the right of final decision.